Frequently Asked Questions

Everything you need to know about your French beauty experience.

Are your products sourced directly from France?

Yes, 100% of our inventory is sourced directly from licensed French pharmacies and manufacturers to ensure authenticity and the highest European quality standards.

How long does international shipping take?

We offer worldwide shipping. Orders typically arrive within 5-10 business days depending on your location and selected shipping method at checkout.

What is your return policy for skincare products?

Due to the nature of beauty products, we can only accept returns on unopened and unused items in their original packaging within 30 days of delivery.

Are the products you sell safe for sensitive skin?

Most French pharmacy brands specialize in hypoallergenic and dermatologically-tested formulas. We recommend checking the 'Ingredients' tab on each product page for specific allergen information.

Do you provide tracking information for orders?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.